General Terms and Conditions

This page sets out the rules that govern your use of our platform. It explains the relationship between you and us, describes your responsibilities when using an account, and summarises our policies on eligibility, promotions, payments, disputes and changes to these terms. By using the site you agree to comply with these terms and any specific conditions attached to individual services or promotions.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for all activity that takes place under your account. You must provide accurate information when registering and keep your contact details up to date. We may require identity verification at any time to process withdrawals or to meet our checks. If you suspect unauthorised access or a breach of security you must notify us immediately. We reserve the right to impose account limits, suspend or close accounts where we reasonably suspect fraudulent behaviour, multi-accounting, abuse of promotions, or other breaches of these terms.

Eligibility requirements

To open an account you must be at least 18 years old and located in a jurisdiction where our services are permitted. You may only hold one account unless we expressly agree otherwise. Accounts are not permitted for individuals subject to self-exclusion, insolvency restrictions or other legal incapacity. We may ask for documentation to confirm your identity, address and age. Failure to provide satisfactory verification may result in restriction or closure of your account and the withholding of funds until checks are complete.

Acceptable platform use

Use of the platform must comply with applicable law and these terms. Prohibited conduct includes, but is not limited to: attempting to circumvent technical controls, submitting false documentation, engaging in collusion, using automated systems to play, or harassing other users or staff. Any behaviour intended to manipulate outcomes, exploit promotional terms or launder funds will be treated as a breach. We monitor activity for suspicious patterns and may take action including limiting functionality, cancelling transactions, or closing accounts and retaining funds where permitted.

General bonus and promotion rules

Promotions and bonuses are offered subject to specific terms published with each offer. Where a promotion applies, those specific terms take precedence. Bonuses may require activation, are subject to wagering and game-weighting rules, and have time limits. We may set maximum bet limits for bonus play and restrict certain games. Abuse of promotions or failure to comply with stated conditions will result in the removal of bonus balances and disallowance of related winnings.

Deposits and withdrawals

We accept a range of payment methods as displayed in your account. Deposits are usually credited immediately, subject to payment provider timings. Withdrawals are subject to verification checks and will generally be processed within 24 hours once all requirements are met, with the actual receipt time depending on the chosen method. We may request identity documents, proof of payment method and additional information before releasing funds. We reserve the right to delay or refuse transactions where required for security or compliance checks.

Dispute resolution

If you have a complaint, please contact customer support so we can investigate. We aim to respond promptly and to resolve disputes fairly. Where a matter cannot be resolved informally, we will set out the available escalation steps. Nothing in these terms limits your statutory rights.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on the site and, where appropriate, notified to you. Continued use of the service after changes are published constitutes acceptance of the updated terms. If you do not agree with a change you should stop using the service and close your account in accordance with the account closure process.